Make a complaint
Had a problem with a WBWO member? Make your complaint from a free consumer account. We take it up with the business, and you follow, message and settle your case in one place.
We deal with dishonest or fraudulent conduct by WBWO members. We don’t judge the quality of goods or services, delays or workmanship: for those, contact the business, or a consumer authority where you live.
You’ll need the business’s WBWO number. It’s on their WBWO certificate, and often on invoices, receipts or their website.
New here?
Create a free consumer account. It takes a minute: confirm your email, choose a password, and you’re ready to make your complaint.
Create a free accountAlready have an account?
Log in as a consumer and you’ll go straight to the complaint form.
Log in as a consumer